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FAQS

 

 What currency are the prices do I see in the site?

All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 7-10 business days for your order to ship out.


Can I cancel my order?
Once an order is placed, we can only offer store credit in the form of a gift card if the order has not shipped. 

The gift card must be used in our store within 6 months. 


I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email. If the given address is wrong we can change the address to the correct one within 24 hours. We are not responsible for incorrectly entered addresses. 


How long does shipping take?
Shipping times vary as we do ship worldwide. The average shipping time is 10-14 business days.

This time may be extended during holidays.

Please allow 14-21 business days on all clothing orders

 

Do you ship packages internationally?

We currently only ship to the U.S., but are looking into Europe and the Caribbean for the future. Join our email list to stay up to date with any changes.

 

What payment methods do you accept?

We currently accept Visa, AMEX, Discover, Klarna (3rd party payment), Mastercard, Apple Pay, Google Pay, and Paypal.

 

Do you offer loyalty points or reward points, gift certificates, etc.?

We currently offer gift certificates, and are working on a customer loyalty program.

 

Do you accept returns/exchanges?

Given the COVID-19/DELTA VARIANT, we currently do not offer exchanges or returns. If a product is damaged OR missing something, please reach out to us via email at getprettyy@gmail.com.

 

Refunds

Based on our no exchange/return policy, refunds are only issued in the form of store credit if the order has not shipped.


I'm interested in being a brand ambassador, how can I get more information?

We are excited that you are interested in becoming a Brand Ambassador for Get Prettyy. We would love to learn more about you and your audience, so please send an email to Get Prettyy at getprettyy@gmail.com with the subject line "brand ambassador".

 

*for any other questions or concerns, please be sure to email getprettyy@gmail.com.

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